We may collect the following types of personal information:
• Name
• Contact details (email, phone number)
• Order details
• Payment information (processed securely by third-party providers)
• Enquiry or feedback information
• Website usage data (cookies, analytics, browsing behaviour)
We only collect information that is reasonably necessary for our business activities.
We collect information when you:
• Place an order online
• Submit a contact form or enquiry
• Join our mailing list
• Make a catering request
• Interact with our website
• Engage with us through social platforms or email
We may also use cookies and analytics tools (such as Google Analytics) to improve website functionality and user experience.
We use your information to:
• Process orders and payments
• Respond to enquiries and provide customer support
• Manage catering bookings and appointments
• Improve our products, services and website experience
• Send marketing communications (only if you opt in)
• Meet legal, regulatory or compliance obligations
You may opt out of marketing emails at any time.
We may disclose personal information to:
• Third-party service providers (payment processors, delivery partners, website hosts)
• Marketing or analytics tools we use to improve our services
• Professional advisors when required
• Government or regulatory bodies when legally required
We do not sell or rent personal information to third parties.
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically in secure systems located in Australia or overseas. Our third-party providers also maintain industry-standard security measures.
You may request access to, or correction of, the personal information we hold about you.
Requests can be made by contacting us at:
Email: admin@sergio.au
We will respond within a reasonable time and in accordance with Australian Privacy Principles.
Our website uses cookies to enhance performance and personalise your experience. Cookies may collect anonymous data about how you use the site.
You can modify your browser settings to disable cookies, but some website features may not function as intended.
Some service providers we use may store information overseas (for example, cloud hosting or analytics services). Where this occurs, we take reasonable steps to ensure your information is handled securely and in line with the Australian Privacy Principles.
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the “Last updated” date amended accordingly.
